KBUC WalletSupport
Frequently Asked Questions
What is KBUC Wallet?
KBUC Wallet is a secure, non-custodial cryptocurrency wallet that allows you to manage Bitcoin and KBUC tokens. It provides features for sending, receiving, and managing transactions, as well as specialized functionality for the KBUC ecosystem.
Is KBUC Wallet free to use?
Yes, KBUC Wallet is completely free to download and use. There are no subscription fees or hidden charges. However, standard blockchain network fees apply when sending transactions.
How secure is KBUC Wallet?
KBUC Wallet is designed with security as a top priority. It's a non-custodial wallet, meaning your private keys never leave your device and are stored encrypted. We implement industry-standard security measures, including biometric authentication and PIN protection.
What happens if I lose my device?
If you lose your device, you can recover your wallet using your recovery phrase (seed phrase). This is a series of words that was generated when you first created your wallet. It's crucial that you back up this phrase in a secure location.
What is the notification proxy service?
The notification proxy service allows third-party applications to send you transaction notifications through our secure system. You control which applications can send you notifications by registering your public keys, ensuring that only trusted applications can interact with your wallet.
How do I report a bug or issue?
If you encounter any bugs or issues while using KBUC Wallet, please contact our support team at support@kbucwallet.com with details about the problem, including steps to reproduce it and screenshots if possible.
How do I create a new wallet?
Open the app, tap on the '+' button on the main screen, and select 'Create a new wallet'. Follow the prompts to set up your new KBUC currency wallet.
Contact Support
Our support team is here to help you with any questions or issues you may have. Please feel free to contact us using any of the methods below:
Email Support
For general inquiries and support:
Email: support@kbucwallet.com
We aim to respond to all emails within 24-48 hours.
Website
Visit our website for additional resources and information:
Website: https://wallet.kbunet.net